kitogel Casino & Sportsbook Data Care

This page describes what we collect when you use kitogel and how we keep that data protected. We take your privacy seriously and comply with standard data-protection practices in all jurisdictions where our services operate.

When you open a kitogel account, deposit funds, or place stakes on football, live-dealer tables, or slots, you share personal information with us. We use that information only to verify your identity, process your payments, settle your stakes, and provide customer support. We do not sell or share your data with third parties except where required by law.

Read on to understand exactly what we collect, how long we keep it, and what rights you have over your information.

What Data We Collect on kitogel

Identity and verification information

We collect your full name, email address, phone number, and date of birth when you register on kitogel. During account verification, we ask for a photograph of your national ID card (KTP), passport, or driver's licence, plus proof of address (utility bill, bank statement, rental agreement). We use these documents only to confirm you are of legal age and to prevent account fraud. Once verified, we store these documents on our encrypted servers for compliance with anti-money-laundering regulations.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, date, and time. We do not store your full payment-card number or full bank details; those are handled directly by our payment partners. We retain transaction records for accounting and anti-fraud purposes.

Activity and gameplay data

We log every stake you place on kitogel—which game you selected, when you staked, how much you wagered, and the outcome. This data helps us settle stakes accurately, detect fraudulent patterns, and respond to disputes. Your activity log remains in your account indefinitely; you can download it anytime.

Device and location data: We collect your device type, operating system, IP address, and approximate location (city-level, not street-level) to monitor for fraudulent account access and enforce jurisdiction restrictions.

Communication and support records

When you contact our support team via email or in-app messaging, we retain your messages and our responses. We use these records to resolve disputes, improve our customer service, and protect against fraudulent claims.

How We Use and Protect Your Data on kitogel

Use of your information

We use your data for these specific purposes:

Account verification: We confirm your identity and age to comply with legal requirements and prevent underage access.
Payment processing: We use your payment details to deposit and withdraw funds to and from your kitogel account.
Stake settlement: We record all stakes and outcomes to settle your account accurately and transparently.
Fraud prevention: We analyze activity patterns to detect and prevent money laundering, account takeover, and other illegal activity.
Customer support: We use your information to answer questions, resolve disputes, and improve our service.
Legal compliance: We retain records as required by anti-money-laundering regulations and local gambling laws.

Data security and encryption

We encrypt all data in transit (between your device and our servers) using TLS/SSL encryption. Your password is hashed and salted; we never store it in plain text. Identity documents and payment details are stored on servers protected by firewalls, access controls, and regular security audits. We do not guarantee absolute security—no system is impenetrable—but we maintain industry-standard protections.

Third-party processors

We use third-party services for payment processing, data storage, and customer communications. These processors include payment gateways (DANA, e-wallet, etc.), cloud hosting providers, and email delivery services. We require all processors to sign data-processing agreements that obligate them to protect your information. We do not allow them to use your data for their own marketing purposes.

Data retention

We keep your account information as long as your kitogel account is active. If you close your account, we retain records for a minimum of 5 years for legal and tax compliance. After that period, we delete or anonymize your information unless law requires us to keep it longer.

IP address: We log your IP address to monitor for account fraud and enforce jurisdiction restrictions. If you access kitogel from Jakarta, Surabaya, or other supported regions, your IP helps us verify your location.
Cookies and tracking: We use cookies to keep you logged into your kitogel account and to remember your preferences (language, theme). These are session cookies; they expire when you log out.
Payment partners: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank (online payment, e-wallet, mobile banking, local payment) set their own privacy policies for payment data. We do not control how they use information.

Your rights on kitogel

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information, delete your account and associated data (subject to legal hold requirements), or restrict how we use your information. To exercise these rights, contact our support team in English. We will respond within 10 business days.

International data transfers

Our servers may be located outside your jurisdiction. This means your data may be transferred to and processed in other countries. We comply with applicable data-protection laws and maintain standard safeguards; however, data protection laws in other jurisdictions may differ from those in Indonesia. By using kitogel, you consent to this international transfer.

Children and minors

kitogel services are available only to users of legal age in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has opened an account, we will close it immediately and delete all associated data.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes via email. Your continued use of kitogel after an update constitutes acceptance of the new policy.

Contact us about privacy

If you have questions about how we handle your data, or if you wish to exercise your privacy rights, contact our support team. We are available in English during business hours. You can also reach us via the help section in the kitogel app or by email. We will respond within 10 business days.